Recover unpaid invoices with a structured email-only workflow that merchants can manage online.
EcomTrade24 Debt Recovery helps merchants submit cases fast, issue professional notices, monitor reminder timelines, and collect payments through a secure debtor portal without using field visits, lawyer letters, or postal visits in the standard workflow.
Merchants onboarded
0
Tracked recovery cases
0
Recovery volume
0.00 EUR
Merchant command center
Recovery visibility from first notice to final escalation review.
Case ETR-84C2A9
Stage 3Final demand queued for 03 Apr 2026
Amount due: 4,860.00 EUR
Debtor payment portal
Secure link with one-time and installment options
Admin controls
Editable templates, reminders, pricing, and gateway settings
Collection method
Email only with professional legal-style notices
Payment providers
EcomTrade24 Pay and EcomTrade24 Banking
Fast online intake
Merchants can submit unpaid invoice cases in minutes with debtor data, invoice details, evidence uploads, and payout preferences in one workflow.
Clear reminder stages
The system schedules friendly reminders, formal overdue notices, final demands, and escalation warnings with visible timestamps and editable templates.
Trust-first debtor experience
Debtors see a neutral, professional portal with case summaries, deadlines, payment options, support contact, and payment proof upload where needed.
How the workflow moves
A serious five-stage online process designed for clarity, documentation, and consistent follow-up.
Stage 1
Friendly payment reminder
Stage 2
Formal overdue notice
Stage 3
Final demand with deadline
Stage 4
Escalation warning explaining possible next steps
Stage 5
Marked unresolved or escalated for merchant review
Pricing
Transparent options for occasional and recurring recovery needs.
One-Time Recovery Case
49 EUR
Ideal for ad hoc unpaid invoices or single overdue accounts.
Monthly Subscription
199 EUR
For merchants handling repeat volume, recurring cases, and ongoing billing workflows.
FAQ Preview
Common questions from merchants
What channels are used in the recovery workflow?
The standard workflow is handled by email only. The platform does not include field visits, lawyer letters, postal visits, or doorstep collection.
Can debtors pay online?
Yes. Each case can include a secure debtor portal with payment links through EcomTrade24 Pay or EcomTrade24 Banking, plus optional payment proof uploads for manual bank transfer review.
Can the admin team change reminder wording?
Yes. Admin users can edit reminder timing, email templates, legal-style notice wording, and escalation language from the dashboard.
Built for merchant operations
Give finance, operations, and support teams one place to manage overdue accounts with confidence.
From submission through payment tracking, the product keeps every reminder, portal event, and settlement record visible to the merchant and configurable by admin.