FAQ
Frequently asked questions about the platform and its recovery workflow.
Does the standard service include phone calls or field visits?
No. The standard workflow is strictly online and email only. It does not include field visits, lawyer letters, postal visits, or doorstep collection.
Can I change reminder stages and notice wording?
Yes. Admin users can edit template wording, escalation language, intervals, and pricing settings inside the admin dashboard.
Can debtors pay in installments?
Yes, when the merchant or admin enables installment options for a case.
Does the platform claim legal action has already started?
No. The wording is designed to stay professional and serious without making false claims. Possible next steps can be described as potential escalation only.
Can I later connect real EcomTrade24 Pay and Banking APIs?
Yes. The payment architecture already separates provider classes, webhook handling, and checkout creation so live endpoints can be added quickly.